Shipping and Returns
Heights Sportswear ("we" and "us") is the operator of (https://htskicks.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
Heights Sportswear will happily accept returns due to change of mind or defects as long as a request to return is received by us within 15 days of receipt of item and are returned to us in the original packaging, unused and in re-sellable condition. To initiate a return simply e-mail us at firstname.lastname@example.org with your order number, or follow the prompt in your subscriber dashboard.
Once returns are received and accepted, refunds will be processed to the original credit card or payment method used. We will notify you once this has been completed through email. Exchanges are also possible as long as it is for the same style item.
Heights Sportswear will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
4. Delivery Terms
In general, domestic shipments are in transit for 2 - 7 days
5. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
6. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
7. Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
8. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
9. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
10. Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
13. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
14. Customer service
For all customer service enquiries, please email us at email@example.com